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Faulty appearance of maple blades
By Lois S
from Rochester, MI
About Me Casual Do-It-Yourselfer
Comments about Kichler 300117NI, Canfield Brushed Nickel Energy Star 52" Ceiling Fan:
This Kichler fan is a high-quality model. Unfortunately the Maple side which is depicted online is much lighter than the actual product. The same is true of the picture on the box. I view this as a Kichler issue rather than a Del Mar misrepresentation. I was able to find replacement blades in the lighter color that was pictured at a local fan shop, and resolved the problem. Del Mar was most understanding and was as helpful as possible. I was given the option to return the item. The representative also checked her resources to see if she had access to the lighter blades, but these were not available on their site. Subsequently, I was connected to the sales department whom she thought might check further for me. I left a voicemail message to return my call, as no one picked up, but I did not hear back from sales. I did not pursue this contact as I found the set of blades I needed locally. The product arrived promptly and was well-packed. My lesson learned is to verify the color in a showroom and then order online. This is my recommendation to others.
Bottom Line Yes, I would recommend this to a friend
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