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(based on 1 review)
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(2 of 2 customers found this review helpful)
Beautiful Fan Horrible Assembly
from Dallas, Tx
About Me Professional
Comments about Quorum 21542-14, Muse Chrome 54" Ceiling Fan with Light & Wall Control:
The Muse is a beautiful fan, it is quiet has a very good air streamand with the added convenience of the multi function remote theMuse is very easy to operate.There is one issue with the Muse that I'm afraid makes your Musea Nightmare.That is the light kit. It is very poorly designed for a fan of this qualityYou know your in trouble when you are unable to remove the light shadeby following the directions and simply turning it counterclockwise andit does not budge from the grid that holds it.You really know your in trouble when you call customer service describeyour issue and the first thing the agent does is ask you if you would liketo order a replacement light shade as they are kept in stock. REALLY ?When I said I didn't plan on breaking the shade I simply wished to removethe light shade to replace the burned out 100 watt bulb which came with thefan I should say too it lasted 3 months before needing replacement and it was noton more then a total of 3 hours as the fan is installed above my bed. The light isturned on when I enter the room and off once i reach my night stand which hold'smy reading lamp.So after 3 months it's burned out Not Good.Worse though is when the customer service agent automatically assumesI will break the shade and am going to order a new one. The agent assumes this becauseit is a KNOWN FLAW in the fan which the manufacture refuses to address.The manufacture is the Quorum Company based in Ft. Worth TexasDue to this experience I have eliminated them from the list of companiesI will trade with and when my next client chooses this fan I will have todirect them in another direction. As I can not in good conscience placeinferior good's in the design space's I create.I put this in my own master bedroom but now for safety's sake the wholeunit will be removed as my faith in the quality of the product has diminishedto zero. A definite keep shopping from here.
Bottom Line No, I would not recommend this to a friend
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Reviewed by Del Mar
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