Del Mar Fans & Lighting's Shop Safe Guarantee
Returning Defective or Damaged Product
If you received a defective or damaged product, (including Hunter ceiling fans) follow the below steps:
Call 1-(800) 724-5501 and press 2 for Customer Service or email firstname.lastname@example.org with your damaged product replacement request.
For Continental US orders, we will issue you a Pre-Paid Fed Ex Email Return Label to ship the damaged product back to us.
Please include a filled out RGA_Form.pdf with any product you are sending back to us.
- We will ship a new replacement product to the same ship to address we sent the first one 2nd Day Air.
Return an Unwanted Product
If you received a product and you decide you do not want it, follow the below steps:
Call 1-(800) 724-5501 and press 2 for Customer Service or email email@example.com with your return request.
Or simply fill out the RGA_Form.pdf and include it with the product you are shipping back (at your expense) to the below address.
NOTE – We are not responsible for lost returns if a tracking number is not provided. (this includes all Minka Aire Ceiling Fans)
A credit will only be issued to the product invoiced less shipping cost. The product must not have been installed and it must be in the original packaging with all parts intact.
Credit (less shipping cost) to the credit card used will be issued within 3 to 5 business days of receipt of returned product.
Please Note - After 90 Days there will be no refund or exchange.
Download - RGA_Form.pdf
*Above Return policy applies only to products displayed on delmarfans.com
*Del Mar Designs is not responsible for installation mistakes done by licensed or unlicensed installers. If a product purchased from Del Mar Designs was installed and has a factory defect, Del Mar Designs will replace the product at no charge to the customer. Although, Del Mar Designs will not cover any original or additional installation charges.
Upgraded shipping, Next Day Air, or Second Day Air is offered through Fed-Ex for an additional charge. Call 1-(800) 724-5501 or email firstname.lastname@example.org for an upgraded shipping quote. Any order with upgraded shipping received before 9:30AM, ships the same day!
Large Order Deliveries
When placing a large ceiling fan or outdoor lighting order, it is sometimes necessary to combine all of the products on one or multiple pallets. These pallets are then shrink wrapped, labeled, and delivered directly to the ship-to address specified.
At your request, all products will be "Side Marked" with locations that you specify.
Special pricing is offered on all volume lighting and ceiling fan orders.
On all large palletized orders, we wait until all products have been received on the order before shipment, unless the customer advises us to ship the order in partial shipments. There is no extra charge for partial shipments.
Home & Commercial Deliveries
Deliveries to residential addresses are provided by Fed-Ex Home Delivery. Deliveries to commercial addresses will be delivered by Fed-Ex Ground. Fed-Ex tracking numbers are automatically emailed at 5PM EST on the day your order is shipped. We can ship via UPS upon request.
Quoting & Ordering Products
You can order products from Del Mar Designs by:
- Ordering online with all necessary information
- Email your product request to email@example.com
- Order by phone 1-(800) 724-5501
- Order by Fax 1-(386)767-2117
- We do not share any personally identifiable information with any other company.
- We currently hold an active VeriSign account for online credit card secure processing.
- We currently hold an active Hacker Safe account to ensure a safe overall site experience.
- We currently hold an A+ rating with Better Business Bureau.
Email Privacy Statement
Why did you receive an email from us?
If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.
How we protect your privacy
We use security measures to protect against the loss, misuse and alteration of data used by our system.
Sharing and Usage
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
How can you stop receiving email from us?
Each email sent contains an easy, automated way for you to cease receiving email from us. If you wish to do this, simply follow the instructions at the end of any email.
If you have received an unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to firstname.lastname@example.org for review.