Customer Testimonials

I just wanted to thank everyone for their help in fixing the problems i had with my order. You guys went above and beyond on making me a satisfied customer. I will recommend you to anyone and everyone. Thank you thank you thank you!

Thank you jason for the great service.

Hello Jeffrey,
Thank you very much for the quick response.
My experience with your company’s customer service has been excellent.
We’ll look forward to getting the order.

thank you, Jason. You could not have been more helpful,I will certainly buy something from your company. Probably the Hunter.

Thanks for taking care of it and it really wasn't a problem. I am very pleased with all my experiences with Delmar!

I greatly appreciate your help ! It's nice to know that there is still great customer service out there and I will have nothing but good things to say about your company !! Have a great day

Thank you so much! I received the tracking information, they should be here this Friday.

The service I have received from Del Mar Designs has been superior. I had placed this identical order with a local company around Thanksgiving only to be told last week that they had not even placed the order with Casa yet. My contractor needed to finish this job and the fans were holding him up. I can't thank you enough for responding so quickly to this order and securing a fast delivery of the entire order.

As ordered, I received the fan and remote control. Thank you for your prompt attention. I know where to look next time I need lighting or ceiling fans.

That’s great Jeff! Thanks for your help – this certainly went beyond my expectations for service and I’ll happily order from you guys again!

order arrived in timely manner. all is okay. fan installed and running, thanks.

Thanks for getting back to me, Jeffrey. Your customer service is exceptional. This is the second fan we've purchased from your firm and we've recommended Del Mar to our neighbors.

Some of our lights arrived the day after I ordered them and the rest arrived the following day! They are already up and look great. Thanks for your superior customer service!

Ive received the package on time, thanks a lot. your service is remarkable!

Thanks - you have the best customer service I have come across in years!! Keep up the good work and we will be buying from your company again.

Hi, my name is Kevin, I just received the part they sent under warranty. Just wanted to thank you guys, it's working perfectly, and again, it was the remote control module, for the Hunter fan. Just wanted to thank you again, I appreciate how quick it was getting the part to me, I will do business with you in the future, thank you.

Not a question, a comment- Your customer service (so far) is SUPERIOR! Thanks for the support regarding a product problem.

Thanks, Jeffrey. This is really great customer service and we appreciate it very much. I will take your recommendations into consideration and order a replacement.

Thank you for your prompt solution, our electrical contractor was very impressed and asked for the information on your company for future projects. We will also keep your company handy for use on our commercial projects.

Great fan with great service. Thanks Delmar Designs

Thanks for the "follow-through" on this credit and thanks for being a wondeful company to deal with.

I originally ordered my Minka-Aire Gauguin fan from another company. Since the roof on my new deck was not built yet, I wasn't sure whether to order a 36 or 48-inch downrod. So, I ordered both with the intent to return one of them after I knew which size worked best. The other company had a cumbersome and restrictive return policy. So, I looked around again and found Del Mar. From talking with Jason, I decided to cancel my order with the other company and go with Del Mar Designs. I needed the fan quick because the deck and roof were under construction. The fan came first, but no downrods. I contacted Del Mar. Sarah responded that they were supposed to arrive the next day, and they did (I had no documentation that informed me they would come in different shipments). Both Jason and Sarah were "unusually" polite and provided me the best customer service. I can't say the same for the other company.

The Gauguin fan looks awesome on our new deck and we are very happy with it. Please pass on my appreciation to Jason, Sarah, and Del Mar, for the outstanding service!

Jason
Many, many thanks for your e-mail - the information provided is way beyond the call of duty!

Thank you! We appreciate how simple that was to complete.

This is another reason we will keep coming back to Del Mar Designs. We will actually be ordering more items from Del Mar later this week.

Thanks, again.

Thanks - the other shpments have been great and I appreciate your wonderful service!

Jeffrey,

Thank you very much! Del Mar Designs has won my future business for sure!

Wow! Thanks so much for your help! Awesome customer service! Thanks again!

Jeffrey,

FedEx just delivered - many thanks for your help! Outstanding customer service.

You are simply amazing!! I'm so happy we placed our order with you and that you are so proactive in making sure that the order is what's required to complete our fan kit.

I'm not used to this kind of customer service and if there is a place on your website for reviews, I'd be more than happy to post a positive review.

Thank you again.

I want to Thank Jeff and Jason for all their help!! Great People in Del Mar lighting!! Thank you!!

Hi, I just wanted to tell you that, after looking at dozens of other internet sites, I am ordering from Delmar because you have (by far) the most comprehensive and accurate product information available, in additional to an easy to understand and navigate web site. Thank you from an avid internet shopper! You've made my life much easier.

Thanks a lot! I want you to know that when I was initially looking at ceiling fans I sent you (or someone at your store) a question as to whether this fan has a reverse switch. I promptly got an email back saying yes, with a photo of the switch.

Now that's good service, I thought. And so I bought the fan from you.

I placed the order for our system. I cannot thank you enough for your patient, professional and extremely valuable assistance. You are a true asset to Del Mar and I hope your employers are aware of that. In the future, if I should need other products your company provides, you can be sure I will go first to Del Mar. Thank you again for all your hard work and patience in working with David and me. You are very much appreciated!!!

I tried to go online to the sales site to write a review, but didn't find exactly where to do it. So, I'm emailing to let you know how very very pleased I am with my purchase.

I happened to see a similar fan at a local Lowes. I came home and googled the brand. Through that process, I came across your company---one that "I" wasn't familiar with. But, I took a chance. As I stepped through the ordering process and recognized the site going secure I was more comfortable. The followup email from you also eased my anxiety of dealing with an unfamiliar company. Then when my fan arrived, I immediately checked the contents of the box and found everything to be of great quality and true to the online picture and description.

But the absolute best part----I turned off all my house power and hung it myself!!! I'll never do that ALONE again, because the fan is extremely heavy (to me) and I was fortunate that I didn't drop anything! But I read and reread the instructions and proceeded exactly as the instructions directed. I had a red wire in my ceiling that didn't match any on the fan, so I had to call my little brother to find out what to do with that one!! I was nervous when I turned the power back on AND when I turned on the fan for the first time. The fan is absolutely beautiful, it's quiet, it's just wonderful!!

Thank you for your sales/shipping professionalism and for marketing such a fine product!!

Thank you very much for sending replacement fans! My husband and I are extremely impressed with your customer service! We understand that it is not your company's fault that the Hunter fans we brought are loud. However, you have been far more responsive to our complaint about them than Hunter was when I contacted them. They wanted me to find the manufacture date from the top of the motor (which is not on the external housing) and call them back to decide what to do further. What a pain. You were simply willing to make the exchanges. We hope these are as are quiet as we expect so I can just send you the "old" fans and not have to deal with Hunter any further. Hopefully they will give you a credit.

My husband will be traveling for the next two weeks so he will install the new ones after he gets home. I will wait for the shipping label to send you the noisy ones.

Thank you again for your amazing customer support. It is rare to find these days. We will gladly recommend you to our family and friends!

Installing the Emerson Midway Eco fan was more complicated: It arrived from Del Mar Designs, (delmarfans.com) without a parts bag. For nearly $450 (with free shipping) a fan ought to come with all its two-penny screws and pins.

After a no-hassle phone call to Del Mar, the company contacted Emerson, which shipped a replacement bag overnight. The fan was blowing on the first 90-degree day of the year.

I just received my fan! Thanks for going the extra mile. I'll be brining my business back to you. One of the best experiences (if not the best) I've had in many many purchases over the internet. Thanks again,

You guys are awesome.

Many Thanks!

We received the fan yesterday evening, the electrician has installed it and everything seems to be working fine. Thank you again so much for your attention to this matter and excellent customer service. I will certainly recommend your company to anyone else looking for these type items and remember you all in the future.