ELK 31104/4, Genevieve Large Glass 1 Tier Chandelier Lighting, 4 Light, Polished Chrome

If you received a defective or damaged product, follow the below steps:

1. Call 1-(800) 724-5501 and press 2 for Customer Service or email csr@delmarfans.com with your damaged product replacement request.
2. For Continental US orders, we will issue you a Pre-Paid Fed Ex Email Return Labelto ship the damaged product back to us.>For International Orders, please call or email for further instructions.
3. Please include a filled out RGA_Form.pdf with any product you are sending back to us.
4. We will ship a new replacement product to the same ship to address we sent the first one 2nd Day Air.

If you received a product and you decide you do not want it, follow the below steps:

1. Call 1-(800) 724-5501 and press 2 for Customer Service or email csr@delmarfans.com with your return request.
2. Or simply fill out the RGA_Form.pdf and include it with the product you are shipping back (at your expense) to the below address.
   NOTE – We are not responsible for lost returns if a tracking number is not provided.
   Del Mar Returns, 1821 Holsonback Drive, Daytona Beach, FL 32117
3. A credit will only be issued to the product invoiced less shipping cost. The product must not have been installed and it must be in the original packaging with all parts intact.
4. Credit (less shipping cost) to the credit card used will be issued within 3 to 5 business days of receipt of returned product.
5. Please Note - After 90 Days there will be no refund or exchange.
   Download - RGA_Form.pdf

*Above Return policy applies only to products displayed on delmarfans.com

*Del Mar Designs is not responsible for installation mistakes done by licensed or unlicensed installers. If a product purchased from Del Mar Designs was installed and has a factory defect, Del Mar Designs will replace the product at no charge to the customer. Although, Del Mar Designs will not cover any original or additional installation charges.