Del Mar Fans & Lighting's Shop Safe Guarantee

Return Policy

Return of Unwanted Product

If your product is no longer wanted or needed and it has NOT been installed or used, you are welcome to return it under the following guidelines:

  • Please print and fill out the RGA Form and include it with the returned product. The return could be delayed or not processed without a completed RGA Form.
  • Item must NOT have been installed--no cut wires, not altered in any way, in the original packaging and be in re-sellable condition.
  • You are responsible for shipping costs of the return. In most cases, the Postal Service is the most economical shipping option. Whichever method you choose, be sure to note the tracking information so you know when the return arrives back to us.
  • Ship to the address at the top of the RGA Form:
    Del Mar Returns
    1821 Holsonback Drive
    Daytona Beach, FL 32117
  • Optimally, returns should be returned within 90 days of purchase to avoid delay in credit processing.

Once we receive the product, we will process the return and it will be credited back to the original payment method. Credits typically take 3 to 5 business days to post back to your account, unless returned after 90 days.

If you have any questions about a return please email csr@delmarfans.com or Chat and we will be happy to answer any questions you have.


Return of Damaged or Defective Product

Del Mar Fans and Lighting backs all our products from damage or defect. If you receive a damaged product or a product you believe is defective, please contact us; csr@delmarfans.com, Chat or call 1-800-724-5501 and we will immediately solve the issue.


**All returns are inspected prior to any credit being issued.**

**Del Mar Fans and Lighting is not responsible for initial or any additional installation charges by any licensed or unlicensed installers.**

Delivery Policy

Shipping Costs

Please note there are additional shipping charges for all shipments outside of the Continental United States. Call 1-800-724-5501 or email sales@delmarfans.com for a international shipping quote.

Expedited Shipping

Upgraded shipping, Next Day Air, or Second Day Air is offered through Fed-Ex for an additional charge. Call 1-800-724-5501 or email sales@delmarfans.com for an upgraded shipping quote. Any order with upgraded shipping received before 9:30AM, ships the same day!

Large Order DeliveriesLarge Deliveries

When placing a large ceiling fan or outdoor lighting order, it is sometimes necessary to combine all of the products on one or multiple pallets. These pallets are then shrink wrapped, labeled, and delivered directly to the ship-to address specified.

At your request, all products will be "Side Marked" with locations that you specify.
Special pricing is offered on all volume lighting and ceiling fan orders.

On all large palletized orders, we wait until all products have been received on the order before shipment, unless the customer advises us to ship the order in partial shipments. There is no extra charge for partial shipments.

Home & Commercial DeliveriesFed ExUPS

Deliveries to residential addresses are provided by Fed-Ex Home Delivery. Deliveries to commercial addresses will be delivered by Fed-Ex Ground. Fed-Ex tracking numbers are automatically emailed at 5PM EST on the day your order is shipped. We can ship via UPS upon request.

Ordering

Quoting & Ordering Products

You can order products from Del Mar Fans & Lighting by:

Lowest Price Guarantee

Lowest Price Guarantee

At Del Mar Fans & Lighting we do everything we can to ensure that you're not paying too much for your purchase. That's why we offer our Lowest Price Guarantee.

If you find a lower advertised price (including shipping, handling and taxes if applicable) on the same item, simply let us know and we'll gladly do our best to beat that price.

The items must meet the following criteria to qualify:

  • The product for price match must be identical. This means it is the same brand, style and SKU, and is in new condition.
  • The product is in stock and available for immediate shipment from the competitor.
  • The product is not a close out, discontinued or clearance item.
  • The advertised price is from an authorized U.S. retailer. This means the competitor cannot be an online liquidation or auction site. Del Mar reserves the right to determine which offers are from authorized retailer.
  • The price is a published price and/or you have a written quotation from a competitor (including shipping). Verbal price quotes are not acceptable. Published price means the price is advertised publicly (meaning we cannot match in-cart discounts or preferred pricing).
  • The Lowest Price Guarantee cannot be applied to previous orders, it only applies to new orders or to open quotes.
  • The Lowest Price Guarantee cannot be used in conjunction with any other coupon or project pricing offer, nor does it apply to limited-quantity offers, manufacturer's rebates, closeouts, clearances, special, sale, or limited-time discounts, bulk quantity items, or typographical errors. Offer does not include wholesale or "trade," contract or manufacturer direct pricing, or below wholesale cost pricing.

To place your order or inquire regarding a price Guarantee, please call us toll free at 1-800-724-5501. Before contacting us, please make sure you have the complete URL (address) of the competitor's web site, along with your name, phone number, and the details of the price difference so that we can help you as quickly as possible.

If you have any questions regarding our price matching, feel free to contact us!

Privacy Policy

Privacy Policy

This privacy notice discloses the privacy practices for www.delmarfans.com. This privacy notice applies solely to information collected by this web site. Our Privacy Policy is the following:

  1. We do not share any personally identifiable information with any other company.
  2. We currently hold an active VeriSign account for online credit card secure processing.
  3. We currently hold an active Hacker Safe account to ensure a safe overall site experience.
  4. We currently hold an A+ rating with Better Business Bureau.
  5. If you are unsure of any aspect of our Privacy Policy, please call 1-1-800-724-5501 or email privacy@delmarfans.com.

This site uses HotJar web analytics service. HotJar may record mouse clicks, mouse movements, scrolling activity as well as any text you type in this website. HotJar does not collect personally identifiable information that you do not voluntarily enter in this website. HotJar does not track your browsing habits across web sites which do not use HotJar services. For more information see Privacy Policy for Information Collected by the HotJar Web Analytics Service. We are using the information collected by HotJar service to enhance the customer experience. You can choose to disable the Service at https://www.hotjar.com/opt-out.

Email Privacy Statement

Email Policy

We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.

Why did you receive an email from us?

If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

How we protect your privacy

We use security measures to protect against the loss, misuse and alteration of data used by our system.

Sharing and Usage

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

How can you stop receiving email from us?

Each email sent contains an easy, automated way for you to cease receiving email from us. If you wish to do this, simply follow the instructions at the end of any email.

If you have received an unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to info@delmarfans.com for review.