Why Buy from Del Mar Fans & Lighting?

365-Day Returns Policy

365-Day Returns

We are delighted to offer one of the industry’s best return policies. Our customers have a full 365-days (1 year) from date of purchase to return their items for a refund.

Defective or Damaged Product

If you received a defective or damaged product, fill out our RGA Form and we will issue you a Pre-Paid Fed-Ex Email Return Label to ship the damaged product back to us. We will then ship a new replacement product to the same address we sent the first one Second Day Air at no cost to you.

Unwanted Product

If you received a product and you decide you do not want it, fill out our RGA Form and include it with the product you are shipping back (at your expense). A credit will only be issued to the product invoiced, less shipping cost. The product must not have been installed and it must be in the original packaging with all parts intact.

Give our experts a call at 1-800-724-5501, click to chat, or email sales@delmarfans.com for any further questions regarding our return policy.

To read more on our return policies, please visit our Returns & Policies page.

Free Shipping on All Orders Over $40

Free Shipping

Continental United States Shipping

We offer FREE Shipping for all orders $40 and over to anywhere in the 48 Continental United States! All orders under $40 being sent in the Continental United States will have a flat-rate shipping fee of $2.99.

World Wide Shipping

Additional shipping charges will apply for all shipments outside of the Continental United States. Please call 1-800-724-5501, click to chat with one of our experts, or send over an email to sales@delmarfans.com for an international shipping quote.

Expedited Shipping

If you are looking for upgraded shipping such as Second Day Air or Next Day Air, these options are offered through Fed-Ex for an additional charge. Next Day Air deliveries will need to be scheduled with our experts before 12:00PM on the day before expected delivery. This also applies to Second Day Air, which will need to be scheduled before 12:00PM two days before expected delivery. Please call our experts at 1-800-724-5501, click to chat, or email sales@delmarfans.com for an upgraded shipping quote.

To learn more about our shipping policies, please visit our Shipping Rates page.

Shop Safe Guarantee

Shop Secure

Del Mar Fans & Lighting’s Shop Safe Guarantee ensures every transaction you make will be secure. Our website uses SSL (Secure Socket Layer) 256-Bit encryption that is protected by Norton Secured, and powered by DigiCert. DigiCert, with the acquisition of Symantec Website Security, is the leading global provider of digital certificates. This technology performs a daily Malware Scan, scanning our website for viruses and other malware. To view our Norton certificate as well as the time of the last Malware Scan, scroll all the way to the bottom of this page and click on the Norton Secured logo.

You can also verify our site is secure by two indicators found in the address bar:

Address Bar Secure Site Verification

  • The padlock on the upper left-hand corner.
  • The "s" in the https:// right before our website.

Both indicate that the page you are now on is secure using SSL encryption.

Norton powered by DigiCert protection is one of the best security solutions available for secure eCommerce transactions. This technology encrypts your sensitive information, making it impossible to read as it travels over the internet; so you can rest assured your information is safe.

Questions about any of our policies? Please don't hesitate to contact us by email at sales@delmarfans.com, give us a call at 1-800-724-5501, or click to chat with us.